Cancellation, Cooling-Off & Refund Policy
This Policy defines the circumstances under which an enrolled learner or customer may request cancellation or refund of a SkillzRevo Academy Program.
7-Day Cooling-Off Period
Live Class Attendance
Refund Processing
At SkillzRevo Academy ("SkillzRevo", "we", "us" or "our"), we are committed to providing structured, professional and technology-enabled learning services to our learners.
This Cancellation, Cooling-Off & Refund Policy ("Policy") defines the circumstances under which an enrolled learner/customer may request cancellation or refund of a SkillzRevo Academy Program.
This Policy forms part of the applicable enrolment terms, admission form, invoice, order form, financing documentation and/or other terms accepted by the Customer/Learner at the time of enrolment.
Nothing in this Policy shall exclude or restrict any non-waivable right available to a Customer/Learner under applicable law.
Definitions
Customer
Learner
Onboarding Date
"Onboarding Date" means the earliest date on which the Customer/Learner is considered onboarded by SkillzRevo, being the earliest of:
- confirmation or acceptance of enrolment;
- payment confirmation or financing/disbursement confirmation, where applicable;
- activation or provision of LMS/digital access credentials;
- release or provision of course materials, recorded content or digital resources;
- scheduling or commencement of the applicable Program; or
- any other documented activation of the Program.
Important
Cooling-Off Period
"Cooling-Off Period" means seven (7) calendar days commencing from the Onboarding Date.
The Cooling-Off Period is a one-time, fixed period.
It shall not restart, renew, extend or be recalculated from:
- the first class date;
- first live class attended;
- first LMS login;
- course commencement;
- batch commencement;
- delivery of course materials; or
- any subsequent Service Commencement event.
Where applicable law or binding lender terms mandatorily provide a longer cooling-off period for a particular transaction, such mandatory requirement shall apply to the extent legally applicable.
Service Commencement
"Service Commencement" means the point at which SkillzRevo begins providing any material or substantive part of the Program, including:
- LMS/digital access;
- recorded/digital learning content;
- course materials;
- live online or offline classes;
- trainer/faculty interaction;
- mentoring;
- assessments;
- projects;
- examination/certification services; or
- other substantive Program-related services.
Service Consumption
"Service Consumption" means actual or deemed use or receipt of any material or substantive part of the Program, including:
- attending any live online or offline class;
- accessing, viewing or downloading substantive recorded/digital content beyond the applicable permitted threshold;
- substantially using LMS learning resources;
- receiving or using course materials;
- participating in mentoring, counselling or instructor services forming part of the paid Program;
- participating in assessments/projects;
- requesting, booking, receiving, activating or consuming examination/certification services; or
- using any other non-reversible Program benefit.
Seven-Day Cooling-Off Period
A Customer/Learner may submit a cancellation request within seven (7) calendar days from the Onboarding Date.
The seven-day period starts from the Onboarding Date
The Cooling-Off Period shall not be postponed merely because the first live class or formal course schedule begins after the Onboarding Date.
Eligibility for Cooling-Off Refund
A cancellation request made within the Cooling-Off Period may qualify for a refund only if the applicable conditions below are satisfied:
- the Learner has not attended any live online or offline instructor-led class;
- the Learner has not consumed recorded/digital learning content beyond the applicable Program-specific threshold;
- the Learner has not substantially consumed paid LMS learning resources;
- the Learner has not downloaded or retained non-returnable digital learning resources beyond any permitted administrative access;
- no examination voucher, examination kit, certification service or other non-reversible third-party service has been issued, activated, booked or consumed;
- the Learner has not substantially participated in paid mentoring, counselling, assessment, project or other substantive Program services;
- any returnable physical materials or assets supplied by SkillzRevo have been returned as instructed; and
- the Learner has complied with the applicable cancellation and return instructions.
Administrative LMS Access
A limited LMS login solely to review dashboard, timetable, announcements, orientation information, administrative instructions, or other non-learning information shall not by itself constitute substantive Service Consumption, provided that substantive learning content has not been consumed.
Live Class Attendance
One live class matters
Accordingly, where the Learner attends a live class during the Cooling-Off Period, the Learner shall ordinarily cease to qualify for a Cooling-Off refund under this Policy, subject to applicable law and any mandatory requirement applicable to the transaction.
Mere scheduling or notification of a live class shall not constitute attendance where the Learner does not attend.
Digital / Recorded Content
LMS activation may constitute Service Commencement.
However, administrative access alone shall not automatically constitute substantive consumption.
Once substantive recorded or digital content has been accessed, viewed, downloaded or consumed beyond the applicable Program-specific threshold, the refund eligibility shall be determined under the applicable Program terms.
Digital products
First Substantive Use
If the Learner undertakes Service Consumption during the Cooling-Off Period that makes the Learner ineligible for a Cooling-Off refund, subsequently stopping attendance or ceasing to use the Program shall not restore refund eligibility.
The Cooling-Off Period shall continue to run from the original Onboarding Date.
Cancellation After Seven Days
After the Cooling-Off Period
This applies irrespective of whether the Customer/Learner subsequently:
- attends classes;
- stops attending classes;
- accesses the LMS;
- does not access the LMS;
- completes the Program;
- does not complete the Program;
- changes employment;
- relocates;
- changes career plans;
- experiences lack of time; or
- voluntarily discontinues the Program.
Mere non-utilisation of the remaining Program shall not, by itself, create a refund entitlement.
Availability of Services
Where SkillzRevo has made the applicable Program, LMS access, classes, faculty/trainer resources, learning resources, support and other contracted services available in accordance with the Program terms, the Customer/Learner's failure or decision not to utilise such services shall not by itself constitute non-delivery.
SkillzRevo may reserve faculty capacity, LMS access, infrastructure, support resources, course resources and operational capacity for enrolled learners.
Refund Where Legally or Contractually Required After Service Commencement
Where a refund is legally required or expressly approved after Service Commencement, the refundable amount shall be calculated after reconciliation of the services, resources and third-party services already provided, consumed, activated, issued or incurred.
Applicable deductions may include reasonable, disclosed and applicable amounts relating to:
- registration/onboarding/administrative charges;
- LMS/platform activation or access;
- digital/recorded learning content provided or consumed;
- live classes conducted or faculty capacity specifically reserved and incurred;
- training, mentoring, counselling or instructor services already provided;
- course materials or kits delivered or used;
- assessments/projects already provided;
- examination/certification services, vouchers or kits already requested, booked, issued, activated or consumed;
- non-refundable statutory or third-party charges;
- applicable financing/lender settlement or subvention costs where contractually and legally recoverable; and
- other reasonable, actual and non-recoverable costs specifically incurred for the Customer/Learner.
Refund calculation
Certification and Examination Fees
Where an examination voucher, certification service, examination kit or third-party examination service has been requested, booked, issued, activated or consumed, the corresponding amount shall benon-refundable or non-recoverable to the extent permitted by applicable third-party terms and applicable law.
Any certification/examination fee payable directly to an external certification body shall be governed by that body's applicable terms and refund policy.
Financed / EMI Transactions
Where the Program has been financed through an NBFC, bank, lender, LSP or other financing partner, cancellation and refund shall additionally be subject to the applicable financing documentation and mandatory lender requirements applicable to the transaction.
Where a refund is approved or legally required, SkillzRevo may process the applicable refund through the lender/settlement mechanism where required.
Important for financed learners
SkillzRevo shall not be responsible for an independent loan default merely because a Customer/Learner requests cancellation, except to the extent liability is expressly attributable to SkillzRevo under applicable law or contract.
Loan Approval Does Not Create Additional Refund Rights
Approval or disbursement of an education/training loan does not independently create a refund right beyond:
- this Policy;
- applicable Program/enrolment terms;
- applicable financing terms; and
- applicable law.
SkillzRevo does not guarantee loan approval, tenure, interest rate, EMI amount or other lender terms.
Exceptional Commercial Accommodation
At its discretion and where legally permissible, SkillzRevo may offer an alternative commercial accommodation, including:
- batch transfer;
- course transfer;
- deferred commencement;
- future-batch admission;
- credit note; or
- transfer to another eligible Program.
Specific accommodation
Program Cancellation by SkillzRevo
If SkillzRevo cancels a Program before commencement and cannot provide a reasonable alternative Program, the Customer/Learner shall be entitled to such refund as may be applicable under the relevant enrolment terms and applicable law.
Where a reasonable alternative batch, schedule or equivalent Program is offered and accepted, the applicable transfer/credit terms shall apply.
Refund Request and Verification
SkillzRevo may require reasonable information and documentation to verify:
- identity;
- payment;
- enrolment;
- LMS access;
- content consumption;
- class attendance;
- materials issued/returned;
- examination/certification status; and
- financing/lender status.
Failure to provide reasonably required information may delay processing.
Refund Processing Timeline
Approved refunds shall ordinarily be processed within thirty (30) business days after completion of applicable verification, reconciliation, cancellation and lender/third-party settlement formalities.
For financed transactions, the actual settlement timeline may additionally depend upon the applicable lender/NBFC/financing partner.
Refunds shall ordinarily be made only to:
- the original payer/source of funds; or
- the applicable lender/financing settlement mechanism.
Chargebacks and Payment Disputes
Customers/Learners are requested to raise cancellation and refund requests through the officially designated SkillzRevo support/grievance channel before initiating a payment dispute or chargeback.
Where a chargeback or payment dispute is initiated, SkillzRevo may provide relevant enrolment, payment, LMS, attendance, service-delivery and communication records to the concerned payment provider, bank, lender or financial institution, subject to applicable law.
Statutory rights
Service Delivery Records
For refund assessment and dispute resolution, SkillzRevo may maintain reasonable records including:
- enrolment records;
- payment records;
- LMS activation/access logs;
- content consumption records;
- class attendance records;
- trainer/session records;
- communication records;
- assessment/project records;
- material delivery records;
- certification/examination records; and
- financing/lender records.
Such records may be used for legitimate business, compliance and dispute-resolution purposes, subject to applicable privacy and data-protection requirements.
No Waiver
Any exception, relaxation, extension, transfer or commercial accommodation granted by SkillzRevo in an individual case shall not constitute a waiver of this Policy or create an automatic entitlement in another case.
Precedence
If any provision of this Policy conflicts with a mandatory requirement under applicable law or a binding lender requirement specifically applicable to a financed transaction, such mandatory requirement shall prevail only to the extent of the conflict.
Nothing in this Policy shall exclude or limit any non-waivable statutory right.
Applicable terms
Program-Specific Terms
Individual SkillzRevo Academy Programs may specify additional and clearly disclosed conditions concerning:
- digital-content consumption thresholds;
- live-class attendance;
- examination/certification;
- physical materials;
- projects and assessments;
- mentoring;
- third-party services; and
- other Program-specific components.
Such terms shall form part of the applicable Program terms where disclosed and accepted at or before enrolment, subject to applicable law.
Customer/Learner Acknowledgement
By completing enrolment, making payment, accepting the applicable Program terms, accessing the LMS, attending a class or otherwise commencing use of the Program, the Customer/Learner acknowledges that they have had an opportunity to review this Policy and agree to its applicable terms, subject to applicable law.
Understand the key refund conditions before enrolment.
The applicable cancellation and refund rights depend on the Onboarding Date, Cooling-Off Period, Service Consumption, Program-specific terms, financing arrangements and applicable law.